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Returns & Refunds

Ranges Coffee Return Policy

Please choose carefully when shopping at Ranges Coffee. Our sales consultants will be happy to help if required.

Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarised below.

We will normally only refund in the event the goods:
- have a manufacturer's defect that makes them 'unmerchantable', or
- are unfit for the intended purpose that you made known to us and relied on us to help you with, or
- the goods do not match the description by which they were sold; or
- otherwise required by statute.

Refunds will not be provided if you simply change your mind. An original receipt must be provided to receive a refund.

In some circumstances, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

Special Order Products

Ranges Coffee strongly encourages you to carefully review orders for goods that are custom-configured to your specifications. Special order goods cannot be modified or cancelled once submitted. Ranges Coffee requires full payment in advance for special order products. Refunds will not be provided if you simply change your mind.

Finance and Leasing

Goods purchased as part of a Leasing or Finance arrangements are unable to be returned without prior approval from the Lessor or financier.


Ranges Coffee refunds are processed within 14 days. When returning a product for a refund, you will be asked for your name, address and signature as authorisation for the refund transaction into your bank account or credit card.

Ranges Coffee reserves the right to change the terms and conditions of sale at any time. Ranges Coffee accepts no responsibility for loss or damage occurring in transit on return to us.