Shipping policy

Where do we deliver?

Orders via rangescoffee.com.au are available for delivery within Australia only. If you are wanting to order for overseas delivery, please contact our team to discuss options.

Can I change my order?

Once your order has been confirmed and paid on the site, there is limited opportunity to make adjustments. Please contact us promptly if any changes are required and we will advise what is doable and if any charges apply to the requested change.

How do delivery charges work?

Local Delivery
Ranges Coffee provides the option of our own delivery service to orders placed within certain Melbourne Metro areas, the Yarra Valley, and Dandenong Ranges.

For orders under $120, local delivery shipping is a flat rate of $10 per order.

Free shipping is available for orders $120 and over.

Alternative Milks are only available to local delivery areas. We cannot ship Alternative Milks with Australia Post

Where we provide Local Delivery

3000, 3002-3006, 3008, 3042–3044, 3046–3062, 3065–3068, 3070–3076, 3078, 3079, 3081–3091, 3093–3097, 3101–3109, 3111, 3113–3116, 3121–3156, 3158–3175, 3177–3197, 3202–3207, 3765–3767, 3770, 3775*, 3777*, 3781–3783, 3785–3789, 3791–3793, 3795–3796, 3797*, 3799*, 3800–3808, 3975–3978

Local Delivery Suburb Exclusions

*3775, 3777, 3797, 3799 - we cannot provide local delivery to some locations within the following postcodes. 

We can provide local delivery to:
3775 - Christmas Hills, Tarrawarra, Yarra Glen
3777 - Badger Creek, Healesville, Mount Toolebewong
3797 - Yarra Junction
3799 - Millgrove, Warburton, Wesburn

We cannot provide local delivery to:
3775 - Dixons Creek, Steels Creek
3777 - Castella, Chum Creek, Toolangi
3797 - Gilderoy, Gladysdale, Powelltown, Three Bridges
3799 - Big Pats Creek, East Warburton, McMahons Creek, Reefton

Australia Post
For orders to Western Melbourne, Mornington Peninsula, Geelong, regional Victoria,  NSW, ACT, QLD, SA, WA and NT, and areas not covered by our local delivery service we use Australia Post.

For orders under $120, orders are subject to Australia Post shipping rates.

Free shipping is available for orders $120 and over.

Coffee Machines
In almost all Australian locations, equipment is delivered free of charge. For some remote locations, an additional fee may be incurred. If this applies, we will contact you prior to processing your order, or alternatively, feel free to contact our team if you’d like to check prior to placing your order. In some instances, stock is drop shipped from our supplier in the event that stock is not available at the Ranges Coffee warehouse.

Payment of orders

All website orders are paid at time of order via the options provided. Should you wish to pay via bank transfer or on pickup, please contact our team

Where is my order processed and delivered from?

To ensure maximum freshness, all coffee and consumable products are delivered directly from our roastery in Boronia, Victoria. In most cases, equipment is also shipped from here, but can on occasions be shipped directly from our suppliers

Delivery of your order

Standard Delivery
Our aim is to dispatch orders as promptly as possible which is typically within 2 business days. During peak periods, this can be slightly longer.

In most cases, this means you’ll have your order within 7 days.For deliveries via Australia Post or courier, a tracking link will usually be emailed to you within 24 hours of dispatch for tracing your order progress.

What happens if my order arrives when I’m not home?
If you are not home, your order will be left in a safe place. For equipment, the courier will try to contact you and/or leave a card with redelivery or pick up details.

What do I do if my order arrives damaged?
Please contact us promptly if your order arrives damaged. Photographic evidence will often be requested.

Failure to notify us of issues within 5 business days may result in goods being unable to be returned.

Once investigated, at our discretion, we may elect to replace the damaged item/s.

For any delivery issues, please contact us via 03 9738 7730 or https://rangescoffee.com.au/contact/.

What if my order is incorrect or has items missing?

Please contact us within 5 business days if there are any issues with the contents of your order. These items should be cross-checked against your order confirmation

Any incorrect items should be returned to us, as per the directions of our team.

We will arrange for the correct or missed items to be sent to you promptly.